Company Policy

Company Policy 2018-06-04T19:12:46+00:00


We know it is a lot to read. But it is very important information that we want to
make sure every Customer understands. Over the years we have run into all
kinds of people who have asked us to do all kinds of things. When we are on the
job we work for youand will make every effort to do what you ask. However,
please be advised that certain things you may ask for come with certain risks,
and we cannot be responsible for the results of these requests. So as you read
this, try to put yourself in our shoes – imagine what circumstances might have
motivated us to add a particular policy. These policies are for your protection as
well as ours.
1. Guidance, walk-through and payment. The Сustomer or their representative must
be present during the move at all times. We need your guidance! It is Сustomer’s
responsibility to do a final “walk-through” of the premises to ensure we have taken
everything. For credit card payment your name and the name on the credit card should
match. You will be asked to sign for credit card payment.
2. Long Distance / Interstate Moves. We accept cash or Postal money order on
delivery. Please note: we do not accept checks on delivery. For credit card payment
your name and the name on the credit card should match and subject to a 3%
processing fee. You will be asked to sign for credit card payment. For all interstate
moves we require $99 deposit to secure crew and truck for your move 60% from the
total after the deduction of the deposit is due at the pick-up time and remaining 40%
balance is due at the delivery before unloading.
3. Parking arrangements. A Customer is responsible for requesting moving permits if
ones may be required. We can only recommend getting permits for all moves as they
guarantee parking the moving truck as close as possible to your doorway. Because you
are familiar with the parking situation on your street, you must decide if you need one,
or if you can manage parking on your own. In most cases we require 35-40 feet to park
the truck. Please get moving permits if you think movers may have trouble parking at
your address or let us know so we can take appropriate arrangements for you. We
highly recommend getting permits at North End and Beacon Hill areas. If there is
nowhere to park at the time of movers’ arrival, the crew will start your moving clock
while they will be searching for parking. A driver reserves the right to park anywhere at
their discretion to better perform services, even if it is illegal and/or they have to double-
park. A Customer agrees to pay any parking fees or tickets assessed to the carrier for
any vehicle under hire by the Customer at the time of the charge.
4. Damages and claims. Any damage claims must be submitted in writing to our claims
department. Applicable notes about these damages must be made in writing on the bill
of on the day of your move before movers leave your premises. Our company standards
do assume a full inspection of furniture by both our movers and Customers. However,
the final inspection is the responsibility of a Customer. All of our Customers sign a bill of
inventory upon delivery of move. It reads “The above services were rendered and all
goods delivered in good order, except as noted”. For any insurance company this
document is critical in noting charges the same day to ensure the damage occurred that
day and that coverage could be provided. Unless payment is made in full as it is due we
are not required to answer or process a claim. Do not assume you may deduct the
money from the final bill to compensate yourself in the event of damage. This is

5. Refrigerator move. We only move empty freezers/refrigerators. Please empty the
contents for safe moving. We are happy to load these last and unload them first.
6. Aquarium move. We only move empty aquariums. (This means empty of water and
also empty of all living creatures).
7. Grandfather clocks. You are responsible for removing the pendulum, chimes and
8. Dresser Drawers, File Cabinets, Desk Drawers. Please empty all dresser drawers,
file cabinets and desk drawers. Remember that the furniture will have to be lifted and
carried, so if it is overstuffed and extra heavy it will be more difficult to handle. If the
furniture will have to be navigated through challenging obstacles, like a winding
staircase, it is usually best to remove everything.
9. Last minute change of service. If on the day of the move you add additional items
to move, not mentioned at the time of the request, additional pick-ups/drop-offs, etc.,
which will increase total move cost.
10. Flat screen TVs. These are susceptible to damage from extreme temperatures,
slight bumps, and altitude changes. The original packaging is the best. In any case,
please note that in the absence of physical evidence of external damage or negligence
(visible damage) we are not responsible for TVs functioning after delivery.
11. Crew size. Inter Van Lines reserves the right to choose the number of movers for
each job, depending on our current schedule, availability, etc.
12. Appliances. Inter Van Lines is not responsible for damage to plumbing, electrical
systems, or for water damage associated with the connection or disconnection of
washers and dryers. We do not do any disconnecting or reconnecting of appliances
13. Heavy and oversized item move. Our personnel will move your pianos,
appliances, and items over 300 lbs. if indeed and the work can be done safely.
Unfortunately, damage may occur to floor surfaces. If you wish to take this risk Inter Van
Lines will not be responsible for it.
14. Piano move.We do not move large upright pianos up or down flights of stairs inside
the house. We only move pianos from ground to ground floor. We encourage sending
us pictures of entrances at each location so that we can confirm that we can move your
piano. There may be circumstances when we cannot safely move items and will need to
discuss the situation with you. If the piano has lightweight legs (usually the front) we will
not be responsible if they will not go back on when we take them off (sometimes the nut
inside the piano is loose and will turn when you try to replace the leg). If a Customer
elects to leave the legs on we will not be responsible if damage occurs to them.